FAQ
Is there a minimum order quantity?
The minimum order quantity is 20 pieces. You have the flexibility to mix and match styles and sizes within your order.
How does pricing work based on order quantity?
We offer two pricing tiers:
- Price Tier A: Applies to orders of 20-50 units.
- Price Tier B: Applies to orders of 51-100 units.
By default, your account will be applied with the Price Tier A. For confirmation of your price tier or further assistance, please contact our sales team.
Why is payment not processed immediately after placing an order?
When you submit your order, it creates a draft for our review. We'll verify pricing based on your order quantity to ensure you receive our best rates. Following this, we'll promptly send you an invoice for payment. All draft orders are typically processed within two business days.
How are shipping fees calculated?
The standard shipping charge is $5 per unit. Orders of 100 units or more qualify for waived shipping fees*. Please note that the shipping fee displayed during checkout is for reference only; the final fee will be confirmed after your purchase order submission.
*Our standard shipping method is ground shipping (5-7 business days).
What is the return and exchange policy?
No exchange or return is accepted for wholesale orders. If you would like to claim for a warranty, please contact our sales team for assistance.
What is the standard payment method?
Orders through our business store can be paid by credit card.
For orders exceeding $3000, we recommend payment by ACH or wire transfer to avoid an additional 3% credit card transaction fee. Please contact our sales team for instructions on paying by ACH or wire transfer.