Warranty

ororo Limited Warranty: New Items

All wholesale orders are covered with a 1-year limited warranty on heating elements and batteries.

This warranty is non-transferable and proof of purchase from business.ororo.com is required for warranty service. Purchases from unauthorized channels or any other channels not listed officially are not covered by our warranty policy.

Warranty Exclusions

Wear & tear of the garment, such as fabric, zippers, and other accessories are not covered under warranty. Under no circumstances will ororo or the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service, or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.

 

Personal customization that is not authorized/made by us, like embroidery or cutting on the heated clothing, should void the warranty.

How to Claim

To proceed with a claim, please contact our support team at support@ororowear.com.

The decision to repair, replace, or provide a store credit for the retail price of a product under warranty shall be taken by ororo. You may need to mail in the product during the warranty period. You shall cover the shipping fees for the return and the replacement.